Terms & Conditions and Privacy Policy

Terms & Conditions

Orders:
All prices are in GBP (Great British Pounds) and all goods are handmade by me in the UK.
Please ensure you check your order thoroughly and make sure that the sizes you are ordering are correct. If you are unsure then please contact me at [email protected] before ordering

Custom alterations to orders will only be made with prior agreement before the order is placed on the website and a separate custom order add on item will need to be purchased

Shipping:
I aim to ship your order (on ready made goods) within 3 working (business) days from the date of you order for ready made items. For Made to order items please refer to the processing times in each listing. If there is any delay I will contact you to advise.

Delivery Services:
UK orders are sent via Royal Mail Tracked or Evri Tracked and all Overseas orders are shipped via Royal Mail Tracked.
Please ensure the correct delivery address is entered when placing your order.
If items are returned back to me due to an incorrect address, undeliverable or having not been collected from the courier I will contact you and if the items can be resold I will offer a refund (not including postage costs) or I can re-post at your cost.
In the unlikely event of damage during posting please contact me within 2 working days of delivery with photographs of the damage.

Every order is sent on a fully tracked service and a tracking number is provided in the shipping despatch email.

If your order has not arrived within 10 working days of the original delivery due date please check the tracking for more information. If the tracking has not been updated then please contact me and I will contact the delivery company. Unfortunately I am unable to provide any updates before this time has elapsed due to the terms and conditions of the delivery companies

Customs Charges:
For Overseas orders the buyer is responsible for any customs charges

Colour Disclaimer:

Due to the many variations in monitors and browsers, colours may appear different on different monitors to the real life garment

Computer monitors are not all calibrated equally and colour reproduction on the Internet is not precise

Since it is not possible to guarantee our online colours will look the same on all computers, I do not guarantee that what you see accurately portrays the colour of the actual product

In most cases the colours online will look the same for most people if it’s a white, black etc, but some colours may vary slightly due to dye lot changes in the material and differerent fabric suppliers and I cannot be held responsible for these differences

Note: Just because products have the same colour name that does not mean they are the same exact colour

Also do not mistake the colour name to be what you may think that colour should be. For Example, just because a colour may have the name Purple, does not mean it will necessarily look like what most people would consider being a Purple colour

By completing your purchase at the checkout screen you are agreeing that you have read, understand and agree to these terms. Differences in colours are not classed as the item being faulty and therefore cannot be used as a reason for return or refund

Returns:
Your rights to return goods are protected under the EU Distance Selling Directive. If for any reason you are not happy with the item you may cancel and return the item to me in it's original packaging within 14 days from the date of goods received, as long as you pay the postage to return the item(s)*

*(Please note I cannot accept returns on custom/bespoke orders unless the goods are faulty. This includes all made to order items such as collars, coats, leads)

Please obtain and keep a proof of postage of returns. I would advise to send the goods on a signed for or tracked service. If the items are not received I will not be able to refund. Once the goods are received and are confirmed to be as new (not worn/damaged/used) then a refund will be issued for the cost of the goods (not including postage costs)

Please ensure you check your order thoroughly and make sure that the sizes you are ordering are correct. If you are unsure then please contact me at [email protected] before ordering

Please contact me prior to any returns at [email protected]

Returns address:

Izzy & Finn's Hound Boutique, 86 Whitehill Road, Ellistown, Leicestershire, LE67 1EL

Cancellations:
If you wish to cancel your order please contact me at [email protected] immediately. If the items have already been posted out you will be responsible for the postage costs for returning the items back to me. (Please note I cannot accept returns on custom/bespoke orders unless the goods are faulty. This includes all made to order items such as collars, coats, leads)
Items must in their origial packaging and must not have been worn/used or damaged or a refund cannot be issued

I also reserve the right to cancel any order at my own discretion and refund the amount in full

Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors

1.2 This policy applies where we are acting as a data controller with respect to the personal data of website visitors; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, "we", "us" and "our" refer to Izzy & Finn's Hound Boutique. For more information about us, see Section 13.

2. Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

3. How we use your personal data

3.1 In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

3.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3 We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.4 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

3.5 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

3.6 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content, name and contact details. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.7 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.8 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.9 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.10 Please do not supply any other person's personal data to us, unless we prompt you to do so

4. Providing your personal data to others

4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.2 Financial transactions relating to our website are handled by our payment services providers, PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at www.paypal.com

4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. Retaining and deleting personal data

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 We will retain your personal data as follows:

(a) Sales information such as Name, Email address and shipping details will be retained for a minimum period of 1 Year, and for a maximum period of 10 Years

5.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7. Your rights

7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

7.3 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.4 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.5 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.6 You may exercise any of your rights in relation to your personal data by written notice to us.

8. About cookies

8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9. Cookies used by our service providers

9.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

9.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/

10. Managing cookies

10.1 Blocking all cookies may have a negative impact upon the usability of many websites.

11. Our details

11.1 This website is owned and operated by Felicity Millin.

11.2 You can contact us:

(a) using our website contact form;

(b) by email at [email protected]