Frequently Asked Questions (FAQ)

You can follow the various categories in the online shop to browse items and each listing will have all the information in the main description with how to order

You can also view the fabrics for collars, fleece items and woven waterproof patterened coats within the fabrics gallery

For stock items I aim to post between 1-3 working days. Due to the Covid-19 situation there may be some delays on postage. Please read the Covid-19 updates here

The turnaround times for made to order items differs with the item. You can find the turnaround times within the individual product listing and they are also with the listing dropdown menus that you have to agree to before you can continue with your order. I am unable to rush through orders so please take the turnaround times into consideration before ordering

When I start making orders I will send out a processing email. You will then know that your order is being started and can expect a follow up email once it is ready/shipped

The turnaround times are how long it will be for the items ready for shipping. These do not include the delivery times 

There may be occasions where there are delays to the stated turnaround times, for example nearing Christmas when order volume is increased. Please bear this in mind and please do not chase for updates on orders that are not overdue as this may cause delays

The website always sends out an automatic order confirmation email with every order that is received. The email will be sent to the email address that has been input when placing your order. Please check that you have entered your email address correctly. Mistakes can easily happen but the website will not flag if an incorrect email address has been entered.

If you do notice that you have entered the wrong email address then please drop me an email at [email protected] and I will update this on the order for you so you won't miss out on any further emails

If your email address is correct on the order then please check your spam folder as quite a lot the order confirmation emails sneak in there. Please add @izzyandfinns.co.uk to your email address list to make sure you don't miss out on important updates

Please contact [email protected] as soon as possible if you need to amend your order in any way.

If your order is already in the processing stage then no amendments can be made 

Royal Mail Tracked 24 (UK) is usually next day but can take between 1-3 days. Royal Mail International Tracked is dependent on the destination country

Evri Tracked can take between 1-5 days

All items are sent on a tracked service and a tracking number is provided in your despatch email. Please check your spam email folder if you have not received a despatch email

If your item is showing as delivered but you have not received it, please check the surrounding areas to your property incase it has been left and check with neighbours

In the unlikely event that your item is lost I will have to raise a claim with the courier. Royal Mail state items cannot be claimed as lost until after 14 working days for Tracked 24 (UK) and 25 working days for International. Working days are only classed as Monday - Friday. If your item is not located within this time frame I will then be able to process a claim and resend or refund as required

I am sorry but due to my workload I am unable to prioritise or rush through orders so please take the turnaround times into consideration before placing your order. The turnaround times can be found in each individual item listing

If an order consists of both stock items and made to order items then the whole order will be shipped together when the made to order items are completed.

If you require stock items sooner then please place a separate order for these items

I don't offer discounts on multiple orders however there are Brand Rep discount codes available to use which are shared regularly on social media

Occasionally special offers will be posted in the Izzy & Finn's mailing list so be sure to subcribe to that for updates

I'm sorry but due to my current workload I am no longer taking on any new wholesale orders

All the coats and jammies are made to order and I do not hold stock of these.

In the event any stock of these items becomes available then it will be listed in the Ready to Wear section on the website

Collars can be made for most breeds of dogs. The smallest width of collar is 1" so please bear that in mind when ordering

Coats are specifially for sighthounds. I have had customers purchase whippet coats for other breeds such as cockerpoos but I cannot guarantee that these will be a perfect fit for dogs other than sighthounds

A house collar is a single loop collar that is slipped over your dog's head and adjusted to fit. A house collar can be worn at all times with your dog's ID tags but is not recommended to be used as walking out collar

A martingale collar is a specially designed walking collar made with two loops. The back loop goes over the dog's head and is adjusted to fit, the front loop has the D ring for attaching a lead and will gently tighten if your dog pulls.

Click here for the how to fit a martingale collar guide

The difference between the full martingale collar and the half martingale is the width of the front loop. The front loop of the full martingale is the same width as the back loop of the collar whereas with the half martingale the front loop is a thinner width than the back loop of the collar

Functionality wise there is no difference but if your dog wears both a house collar and a martingale collar when on walks you may prefer to opt for the half martingale style to reduce the bulk around the neck

The half martingales are made with a velvet covered front loop to match the colour of the lining of the collar and the full martingales are made with the same patterned fabric on the front loop as the rest of the collar

Click here for the how to fit a martingale collar guide

Most of the fabrics can be found within the Fabric Gallery pages. If the fabric is not in there then it will be within the main description or photos on the product listing

All the other fabrics can be found within the individual product listing images. I'm sorry but due to the sheer volume of fabrics I am unable to send individual photos of different fabrics out and everything can be viewed on the website

All the pictures of fabrics can be found either in the galleries or in the individual items listings. 

These pictures are as accurate a representation as possible taking into consideration that colours can appear differently on different screens.

I cannot provide any further pictures of fabrics as not all fabrics are held in stock and due to my workload it takes too much time out of my day to assist with further pictures 

If you wish to see the fabrics against a contrasting colour or lining then I suggest taking a screenshot of the fabric and using an app such as photo grid for a side by side comparison. I cannot provide this for you 

Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. For further information please refer to the colour disclaimer here

You can find the guides on how to measure your dog here

Please ensure your measure your dog and not an existing garment

Please contact [email protected] as soon as possible if you need to amend your order in any way.

If your order is already in the processing stage then no amendments can be made 

Yes, I can add a harness hole in the coats. You will need to measure as per the diagram in the listing to find the measurement for your hole and add this to the dropdown box in the coat listing when placing your order. The harness holes are made to run vertically along the back seam of the coat only.

If you are ordering a snood neck coat and would prefer a hole to be made in the neck rather than in the back seam of the coat then you can add a comment to state 'neck hole for collar' in the harness hole box instead

When the collars are brand new they may be stiff at first but will loosen up slightly with wear and washing

It is always best to adjust the collar by pushing the top layer of fabric through the metal slider than to pull the slider across all the layers of fabric. This is gentler on the collar and will help it stay in pristine condition for longer

With all collar orders a collar care card along with adjusting instructions is sent out. You can view the information here

It is important that a martingale collar is fitted correctly to ensure that your dog is safe and secure

With every collar order there is a diagram on the back of the collar care card which shows how to safely fit a martingale collar. You can also find the information here

A care card is sent out with every order but you can also view the care and washing instructions here

There are 3 shipping options to choose from for UK orders:

Royal Mail Tracked 24

Evri Tracked

Other Courier (eg DPD, DHL)

The shipping costs vary with what is ordered depending on size/weight etc but the website will automatically calculate the shipping costs for you at the checkout

Yes, I have now re-opened my European shipping and ship to Rest of World Countries

Please be aware that overseas orders may be subject to customs charges and are the responsibilty of the customer to pay. Due to the new Brexit regulations this now applies to all European destinations too

There may also be delays within shipping overseas due to customs that are out of my control. Overseas orders are sent via a fully tracked service and the tracking number is sent in the shipping email so you are able to track your item at all times. 

Please be aware that overseas orders may be subject to customs charges and are the responsibilty of the customer to pay.

Due to the new Brexit regulations this now applies to all European destinations too

Royal Mail & Evri services are usually 2-4 working days. You will be sent a tracking number via email once the goods are shipped so you can track your delivery's progress

Overseas orders. may take longer but are also sent via a fully tracked service with a tracking number provided